M99 Casino Terms & Conditions
- Agreement to These Terms
- Who May Use M99 Casino
- Opening Your Account
- Identity and Security Checks
- Funding Your Account
- Requesting Withdrawals
- Bonus and Promotional Rules
- Using the Website Properly
- Conduct That Is Not Allowed
- Ownership of Website Content
- Responsibility and Liability
- When Access May Be Restricted
- How Personal Information Is Handled
- Safer Gambling Expectations
- Changes to These Conditions
- How to Contact M99 Casino
These Terms and Conditions govern access to and use of M99 Casino by customers in Australia. By creating an account, visiting the website, depositing funds or playing any game, you confirm that you have read, understood and agreed to these terms.
Please review these terms carefully before using M99 Casino. They apply together with any game rules, promotional conditions, privacy information and other notices displayed on the website. If you do not accept them, you must not use the services.
Agreement to These Terms
These Terms and Conditions form a binding agreement between you and M99 Casino. Your continued use of the website or services confirms your acceptance of the version in effect at that time.
Individual games, promotions or payment methods may be subject to additional rules. Where specific conditions apply, they will be made available before you take part. If there is a conflict, the more specific conditions will apply to the relevant activity unless stated otherwise.
Who May Use M99 Casino
You must be at least 18 years old to open an account or use M99 Casino. You are responsible for ensuring that online gambling is permitted in the place where you are located.
Access may be refused where M99 Casino cannot lawfully provide services, complete required checks or verify that an individual meets the eligibility requirements. You must not allow another person to use your account, particularly anyone under the minimum age.
Opening Your Account
Only one personal account may be created for each customer unless M99 Casino gives written approval for an exception. Registration information must be accurate, complete and kept current.
You are responsible for protecting your login details and for all activity carried out through your account. Tell M99 Casino promptly if you suspect that your credentials have been lost, disclosed or used without permission. Account details must not be sold, transferred or shared with another person.
- Use your real identity and current personal information.
- Choose secure login credentials and keep them confidential.
- Update information when it changes.
- Do not create duplicate accounts or register on behalf of another person.
Identity and Security Checks
M99 Casino may request documents or other information to confirm your identity, age, location, payment ownership and account details. These checks may take place when you register, deposit, withdraw or at any later stage.
Documents must be genuine, readable and valid. You must cooperate within a reasonable period. M99 Casino may limit account activity while checks are pending and may take appropriate action if information is inconsistent, incomplete or misleading.
Funding Your Account
Deposits must be made using a payment method held in your own name or one that you are authorised to use. You must not deposit money obtained unlawfully or use payment details belonging to another person without permission.
Available payment methods, processing times and any applicable limits are shown on the website. A deposit is normally credited only after the payment provider has confirmed the transaction. M99 Casino may reject, reverse or review a transaction where there is a security, compliance or technical concern.
You should check each transaction before confirming it. M99 Casino is not responsible for delays caused by banks, payment providers, telecommunications networks or other third parties outside its reasonable control.
Requesting Withdrawals
You may request a withdrawal of eligible funds after meeting applicable verification, wagering and promotional requirements. Withdrawals are generally returned through an approved method connected with your account, subject to payment provider restrictions and fraud prevention controls.
M99 Casino may ask for further information before processing a withdrawal. The requested amount may be adjusted where deposits, bonuses, chargebacks, duplicate accounts or other account issues require review. Any applicable transaction fees or limits will be displayed or communicated before processing where reasonably possible.
You must not cancel a withdrawal for the purpose of avoiding a review or attempting to withdraw the same funds more than once.
Bonus and Promotional Rules
Bonuses, free plays and other promotions are available only under the specific terms published with the relevant offer. Those terms may include eligibility requirements, minimum deposits, wagering conditions, game restrictions, time limits, maximum winnings or withdrawal rules.
Unless the applicable offer says otherwise, promotional benefits are limited to one per person, household, device, payment method or shared connection. M99 Casino may withhold or remove a benefit where it reasonably believes that the promotion has been misused or claimed contrary to its conditions.
Before participating, you should confirm the qualifying requirements and expiry date. A bonus does not represent cash that can be withdrawn until all applicable conditions have been satisfied.
Using the Website Properly
M99 Casino must be used for personal entertainment and in accordance with these terms and applicable laws. You must provide truthful information, follow game instructions and use the services fairly.
You must also take reasonable steps to protect your device and account from malware, unauthorised access and other security threats. Any suspected technical issue, payment error or account compromise should be reported without delay.
Conduct That Is Not Allowed
The following activities are prohibited:
- Using an account that belongs to another person.
- Providing false, deceptive or incomplete information.
- Attempting to manipulate games, outcomes, promotions or payment processes.
- Using software, bots, scripts or other automated tools to access or play.
- Exploiting errors, vulnerabilities or technical faults.
- Using funds connected with fraud, money laundering or other unlawful conduct.
- Interfering with the website, its security features or other customers' access.
- Creating multiple accounts to obtain an unfair advantage.
Where prohibited conduct is suspected, M99 Casino may investigate, restrict activity, cancel affected transactions or take other action permitted by these terms.
Ownership of Website Content
Website design, text, graphics, logos, software, game materials and other content made available through M99 Casino are owned by or licensed to M99 Casino or its providers. They are protected by applicable intellectual property rules.
You receive a limited, personal and revocable permission to use the website for its intended purpose. You must not copy, modify, publish, distribute, reverse engineer, sell or commercially exploit any content without prior written permission.
Responsibility and Liability
M99 Casino aims to provide a reliable service but does not guarantee that the website, games or payment services will always be available, uninterrupted or free from errors. Access may be affected by maintenance, technical faults, network failures or circumstances outside reasonable control.
To the extent permitted by law, M99 Casino is not responsible for losses arising from misuse of an account, inaccurate information supplied by you, unauthorised access caused by your failure to protect credentials, or the actions of third-party providers.
Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded or limited. You remain responsible for deciding whether to gamble and for the value of your own transactions.
When Access May Be Restricted
M99 Casino may suspend, close or restrict an account where it identifies a security concern, suspected breach of these terms, failed verification, payment irregularity, prohibited conduct or a legal or operational reason requiring action.
During a review, deposits, games or withdrawals may be temporarily unavailable. Where an account is closed, M99 Casino will address any remaining balance in accordance with these terms, applicable promotional conditions, verification results and legal obligations. Funds connected with fraud or unlawful activity may be withheld where permitted.
How Personal Information Is Handled
Personal information is collected and used to provide the services, manage accounts, process payments, conduct verification, prevent fraud and meet operational or legal responsibilities. Information may be shared with service providers where necessary for these purposes.
Further details about the categories of information collected, retention, security and available privacy rights are provided in the applicable privacy notice. You should ensure that the information supplied to M99 Casino is accurate and notify the operator of relevant changes.
Safer Gambling Expectations
M99 Casino supports informed and controlled participation. Gambling should be treated as entertainment, not as a way to generate income or recover financial losses.
- Set a spending limit before you begin.
- Keep track of time and money spent.
- Never gamble with money needed for essential expenses.
- Do not play while affected by alcohol or other substances.
- Take a break if gambling stops feeling enjoyable or controlled.
- Seek independent support if gambling is causing concern.
You may contact M99 Casino to discuss available account controls or restrictions. Requests intended to limit gambling may be applied according to the relevant account process and may not be reversible immediately.
Changes to These Conditions
M99 Casino may update these Terms and Conditions to reflect changes to the services, payment processes, security measures, promotions or applicable obligations. The latest version will be made available on the website.
Changes take effect when published unless a later date is stated. If you continue to use the services after an update, that conduct indicates acceptance of the revised terms. If you do not agree, you must stop using the account and services.
How to Contact M99 Casino
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling features, contact M99 Casino at [email protected]. Please provide enough information for your request to be identified, but do not send unnecessary sensitive payment or identity details by email.
These terms should be read together with any specific game, payment, promotional and privacy information displayed on the website. Where you are uncertain about a condition, obtain clarification before depositing or playing.
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